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Dollar Rent A Car |
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Dollar Rent A Car Reviews
| David Posalski United States/Idaho/Boise [Apr 21, 2006] Just horribly inept people at this rental car company |
| Tedy Anderson United States/Florida/Orlando [Jun 03, 2006] Oh my God! Customer service is next to non-existant here. And to top it off these people are thieves. I had to return a car because they rented one to me with expired tags. I pulled the new car aside the old one to switch over my bags. I had everything in except my sunglasses and laptop. As I was finalizing everything in the trunk of the new car, one of their drivers took my old car and drove off. I told the lot guy that my laptop and sunglasses were still on the front seat. He called ahead to the cleaning place where they had the guts to say that it arrived empty. I called the cops and they were so unwilling to cooperate that the officer threatend to arrest peoiple unless they answered his questions. To make a long story short, I had to buy new sunglasses and a laptop. I wrote several letters of disgust and NEVER EVER heard anything back eventhough my letters and phone calls were polite. STAY AWAY FROM THESE GUYS!! |
| Cynthia Didio United States/New York/Lake George [Mar 20, 2008] This is the WORST CAR RENTAL COMPANY I have ever dealt with! They overcharged me over $200 more than quoted (Puerto Rico) and then kept me calling for over a month when I returned home, only to find out that I had to file a claim with my credit card company. You can't imagine the hours I spent on the phone trying to resolve this issue. I would never rent from them again!!!! |
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| Betty United States/Idaho/Boise [Aug 17, 2008] In February 2008 my husband had a heart attack and I had to return the rental car or take it on to Idaho as he could not fly. they wanted $850 in charges to take it to Idaho. I talked to the manager in Las Vegas and he was very hard curt and would not help me. I called Hertz and they put me in a SUV for a total of $167 to get my husband to Boise and home. It was very difficult and Dollar failed us. Hertz is a hero. |
| Mark United States/California/San Diego [Sep 06, 2008] If you value your time, I strongly suggest you do not use Dollar car rental, at least in San Diego. When we showed up, they were serving people who had been waiting in line for 2 hours. Everyone already had a reservation, and was just trying to pick up a car. It took us 1 ½ hours to get to the counter. When we returned our car, we talked to people in the line, and they had been waiting over an hour. You can walk to other car rental places, and their wait time was about 10 minutes. The others were out of cars. Part of the delay is that people kept coming back because the trouble lights were on in the vehicles they rented, or there was a lot of garbage still all over the car. Even though there was a huge line, people kept leaving the desk, and going upstairs. They would be gone for 20 minutes, come back down, serve a couple people, and then disappear again for 20 minutes. You would see them leave, and wonder around in the parking lot, laughing and talking on the phone. When I did get my van, there was a damaged taillight. I pointed it out, and they told me as long as I marked it on the sheet it would be fine. When I came back, first I found out they didn’t put down the pre-paid tank of gas I asked for, so they charged me for an empty tank. Then they told me they were going to charge me for the taillight. If I didn’t have the original receipt, they would have charged me. They still passed it on to the insurance company that came after me. I had to again prove to them I had marked it before I took the vehicle. These people are very unprofessional, and should be avoided. |
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| Courtney Jagger United States/Arizona/Tucson [Oct 01, 2008] I reserved a Kia Rio (or similar) economy car, online, with Dollar Rent A Car, to be picked up Monday, Sept. 15, 2008 at Tucson International Airport and to be dropped off Sunday September 21 at Phoenix Sky Harbor Airport. On the 15th we arrived at the Dollar Rent A Car counter at the designated time to pick up our car. We were told that there were no cars available but that they had an arrangement with Alamo to rent us a car and that if there were any discrepancies in the rental price, we would be reimbursed. The gentleman who helped us was very apologetic and helpful. I was a little disappointed as I had made my reservations on June 18th and now I was being told they did not have a car for me. However, it seemed that the employee had taken care of any problems, was nice, and so we went on to Alamo to get our car. After waiting in line for 30 minutes at Alamo, we were informed that the only vehicle that we could take to Phoenix was an SUV and would cost at least $600, almost $400 more than we had planned on paying. My husband and I knew that we could not afford this difference even though Dollar had promised they would pay the difference, we decided to check with them. We called Dollar from the Alamo counter and explained the situation. The person I spoke to told me to ‘wait a minute’ and began talking to someone in the background. While I was waiting for a response, the Alamo representative began talking to me as I explained my frustration with the situation. She made an innocent comment stating that Alamo did not have a policy of overbooking. I replied that I think that would be a good lesson for Dollar. Immediately, the Dollar representative began yelling at me on the phone stating that he did not appreciated my attitude and that it was uncalled for. I asked if he even knew what I was responding to. He said no. I then told him that based on the situation that DOLLAR had put me in I was being more than cooperative and understanding. I had not raised my voice, I had not cussed, I had not complained a SINGLE time. He continued to berate me at which point I became upset and let my husband deal with the problem. He hung up the phone and went back to the Dollar counter where the same representative, whom we later found to be named David Rodabaugh, continued to be uncooperative and kept insisting that he was just trying to help us. (Of course reneging on an agreement and reducing a woman to tears is my idea of helpful! What was I thinking?!) My husband replied that we appreciated that but the only way to help us was to get us a car. He even tried to tell my husband that just because we had a reservation, it did not guarantee that we would have a car. I think he should be shown a dictionary as the definition, by Webster’s, of reservation includes an arrangement to have something (as a hotel room) held for one's use ; also : a promise, guarantee, or record of such engagement. By the very definition, a reservation is a promise or guarantee!! My husband finally had to become firm with Mr. Rodabaugh and miraculously, a car was found for us. I truly believe, that had my husband not intervened, Mr. Rodabaugh would have continued to be disrespectful and bully-ish to me and I would have been left high and dry. As soon as a man entered the situation he became accommodating and helpful. I feel that I was disrespected as a customer and a person. The simple fact that we had a contract for services to be rendered, that initially the company was not going to honor, is enough for me never to use Dollar Rent A Car again (much less recommend it to others). Combine this with the horrendous attitude and customer service given by Mr. Rodabaugh, and the situation is even worse. I cannot see how this company will continue to survive when there are so many other choices out there. I suggest a change in policy and better employee training. My experience was (negatively) unforgettable. |
| David Panama/Panama/Panama City [Oct 24, 2008] DOLLAR RENT A CAR charged me $1093 for a two hour rental. Don't believe it, keep reading. As I write this I have been fighting the charge for 7 months. My friends and I rented 2 cars from DOLLAR in Panama, February 2008 (a van and additional car -- the Dollar van was big enough for our party but not our luggage so we rented the additional car for the day). We had an arrangment with the Dollar rental agent that for $25 a Dollar employee would come and pick up the car. All we had to do was leave the keys at the front desk upon arrival and someone would be up later that day. We drove to our hotel and left the keys at the front desk. (we stayed in the hotel for 3 days; we rented another car from Dollar to again help transport our luggage to the second hotel; only staying in Panama for 1 week) Now imagine this: 2 weeks after returning to the U.S. I see a charge from Dollar for $1093. No one ever came to pick up the car (per our agreement) and it took them 3 weeks to figure out what happened to their car. You may be thinking, "wow, that's too bad, but why didn't you just call." Imagine if the person responsible for picking up the car was given the $25 (fee for getting car picked up) directly. Do you think that car would have sat there? No they would have remembered their contract with us and picked up the car. |
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